InvoiceBerry Blog

Our thoughts & tips on small businesses, freelancers and sole traders

3 Rules Regarding “House calls” For Electrical Businesses

Written by on January 21, 2015

As an electrical business owner you’ll have to visit your customers at their homes. House Calls are when your customer calls you and wants you to repair electrical items at their home. Sometimes it’s known as a “call out”.

However, visiting someone at home is a sensitive matter. Most people work during your business working hours so you’ll need to arrange a time when both of you are available. Others are extremely careful about who they let into their homes.

So let’s look at how to deal with these concerns:

  • Keep your customer informed. No one likes endless waiting, so give your customers a time window when you’re going to come. If you’re running late let them know
  • Have a neat register book. When the client calls you to order your services ask them for the following information: name, telephone, address, make, model and size of the item that needs to be repaired, details of when the client is at home. Your register book that you always carry with you should have separate sections for these information
  • Behave in a professional way. Most people don’t like letting random people into their house, including electricians. By wearing a uniform and being polite you’ll gain their trust. Asking simple questions such as whether you can come in with shoes can make you the best electrician in town

House calls are and will be a significant part of your business. Having these things mentioned above in mind will let your business be on top of the game.

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  • Deanna R. Jones

    These seem like excellent rules for electricians to live by when dealing with customers. I especially liked your first point about keeping the customer informed about all repairs that need to be made before getting to work. It seems like telling the client about any additional repairs that need to be made while you’re already working on their electrical system is best.

    http://www.jfelectricalcontractors.com/Residential-Electrical-Services.html

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